Privacy Policy | The O Pod Hotel

(Updated in accordance with Amendment No. 13 to the Privacy Protection Law)

1. Introduction

The hotel "TheOpod Hotel" – (we) is committed to protecting the privacy of our guests and website users. This privacy statement explains how we collect, use, store, and process personal information in accordance with the Privacy Protection Law, including Amendment No. 13, and relevant regulations.

2. Who manages the information

Information is managed by: Theopod Hotel Business Number: 513718254 Address: Kaufmann Street 2, Tel Aviv Contact email for privacy matters: opodhotel@gmail.com

3. What types of information do we collect

a. Contact details: Full name, phone, email. b. Booking and stay details: Dates, room type, accommodation preferences, number of guests. c. Payment information: Credit card details are processed through a certified payment provider; we do not store complete card information. d. Browsing and device data: IP address, browser, cookies, usage data for analytics and user experience improvement. e. Communications with the hotel: Inquiries via phone/email/website forms.

4. Purposes of information processing and legal basis

a. Managing bookings, service operation, and providing hospitality experience — processing essential to contract execution. b. Billing, accounting, and compliance with legal obligations. c. Information security and fraud prevention — legitimate interest. d. Sending marketing offers — only with active consent (opt-in). e. Service improvement, website usage analysis, and technological operation.

5. Disclosure and transfer of information to third parties

We may transfer information to the following entities, subject to data protection agreements: • Secure payment providers (Payment Gateway) • External booking system/Channel Manager • Cloud services hosting the website • Information security and analytics providers (e.g., Google Analytics) Transfer of information outside Israel will be done in accordance with legal requirements and applicable regulations.

6. Information retention

We will retain personal information for the period required for processing purposes or according to law: • Booking details and invoices — up to 7 years for tax and regulatory purposes. • Operational and browsing data — according to operational needs, usually for a shorter period. • Marketing information — until the user requests deletion or ceases use.

7. Data subject rights

In accordance with Amendment 13, you have the following rights: • Right of access to information • Right to correct inaccurate information • Right to erasure of information (subject to legal obligations) • Right to object to information processing or limit processing • Right to file a complaint with the Privacy Protection Authority Requests can be sent to: opodhotel@gmail.com

8. Information security

We use reasonable technical and organizational measures to protect personal information, including encryption, access controls, and separation of sensitive information. Nevertheless, complete security cannot be guaranteed. In case of a significant security incident, we will act according to legal reporting requirements.

9. Data Protection Officer (if applicable)

If a data protection officer is appointed according to the scope of processing, contact details will be updated here. Currently, privacy responsibility is managed by the hotel management.

10. Policy updates

We will update this document from time to time. Last update date: 10/11/2025 Use of the website constitutes consent to this policy.

📧 Contact: opodhotel@gmail.com