Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in: 3:00 PM | Check-out: 11:00 AM. We're open 24/7 so late arrival is possible at any time.

Question 2

What is a capsule/pod?

Accepted Answer

A pod is a Japanese-style sleeping cell. The pod is used for sleeping only and is equipped with a mattress, lighting, electricity, and ventilation. The rest of the services such as showers, toilets, sitting areas, etc. are in the common areas.

Question 3

Is there parking at the hotel?

Accepted Answer

There is no parking that belongs to the hotel, but there are several paid parking lots near the hotel: Arye Shenkar 2, Yehezkel Koyfman 9 (Charles Clore), and Yehezkel Koyfman 16 (Ein Yaakov). The price varies between 30-70 NIS per day.

Question 4

Are towels included?

Accepted Answer

Yes! We provide a body and face towel at no extra cost.

Question 5

Is there free Wi-Fi?

Accepted Answer

Yes, fast and free Wi-Fi is available throughout the hotel.

Question 6

Is breakfast included?

Accepted Answer

Breakfast is not directly served at the hotel. However, a continental breakfast is available at Aroma Café located on the ground floor of the hotel.

Question 7

What are the breakfast hours?

Accepted Answer

Sunday to Thursday: 07:00-18:00, Friday: 07:00-14:00.

Question 8

What is included in breakfast?

Accepted Answer

There are two options: 1) Salmon croissant sandwich with drink, 2) Israeli breakfast with two eggs of your choice, salad, tahini, bread and olives. Each meal costs 50 NIS per person.

Question 9

Is there coffee? Hot water?

Accepted Answer

There are vending machines available (paid), and also a water bar (cold and hot) with tea and sugar (free).

Question 10

Can I store luggage before check-in or after check-out?

Accepted Answer

Yes, there is a luggage room for guests. After check-out, you can store until 15:00.

Question 11

Can I use the public areas after check-out?

Accepted Answer

Yes, after check-out you can use the public areas until 15:00. After that, you can rent the use of the public areas and lockers for a fee (please ask at reception).

Question 12

What is the minimum age for booking?

Accepted Answer

The minimum age for booking is 18 years. Children aged 7 and above are allowed if accompanied by a parent in the capsule.

Question 13

I am 17 years old, can I come?

Accepted Answer

Up to age 18 only accompanied by an adult staying at the hotel, or with parental permission - the signed document can be sent to email: reservations@theopodhotel.com.

Question 14

How far is the beach?

Accepted Answer

Gordon Beach is about a 5-minute walk from the hotel.

Question 15

Where is the entrance to the building?

Accepted Answer

The entrance is from the southern corner of the Textile House building (Kaufman St. 2 corner with Shenkar St.).

Question 16

What is the cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before arrival date. Later cancellations will be charged for one night.

Question 17

How can I make changes to the reservation?

Accepted Answer

If you reserved through our website, please call +972777565350 or request the change via email: reservations@theopodhotel.com. If you ordered through Booking.com call +972777781800, through Expedia call 1809344185.

Question 18

Are there private bathrooms in the pod?

Accepted Answer

No, bathrooms and showers are shared and located in gender-separated areas. They are clean and regularly maintained.

Question 19

What is the ratio of toilet and shower cubicles to the number of pods?

Accepted Answer

Each 6 pods have a toilet and shower. Guests can use toilets and showers in other sections as well.

Question 20

Is there a TV in the pod?

Accepted Answer

No.

Question 21

Is there a refrigerator or microwave?

Accepted Answer

Currently not.

Question 22

What are the sizes of the pods?

Accepted Answer

The size of the pods can be seen on the website on the capsules page (choose a suitable pod).

Question 23

How much does a pod cost?

Accepted Answer

First of all, it's not a room, it's a pod. There are 7 types of pods. The price depends on the type of pod and the date you choose (you can see availability and prices on our website: www.theopodhotel.com).

Question 24

Do you have a room for three people?

Accepted Answer

No, all the pods are for a single person or a couple.

Question 25

The price of 160 NIS is listed on the website, is this the final price?

Accepted Answer

The price is variable, also, in Booking and other booking engines, the price is always before VAT (only tourists do not pay this tax). Only on the Hebrew website the price includes VAT.

Question 26

Is it possible to book a pod in the middle of the day, for example between 10 am and 10 pm?

Accepted Answer

In order to secure a room during these hours, you must book the day before, and add a partial payment for the additional night, so that the payment will be approximately 150% of the cost of a night.

Question 27

Is it possible to check out late?

Accepted Answer

Check out is at 11:00 am. After that you can stay in the common areas until noon if necessary. If there is availability, you can add a fee for late checkout (up to 50% of the following night).

Question 28

If I arrive late at night, can I check out after 24 hours?

Accepted Answer

Check-out is always at 11:00 am on the day of departure (according to the reservation). After check-out, you are welcome to sit and enjoy the common areas in the bar inside and outside, and leave your luggage in storage until 15:00.

Question 29

I arrive at 2 am, is it possible?

Accepted Answer

Yes, the reception desk is open 24/7, check-in is available until 4 am the next day (for 1 night stay).

Question 30

Can I order a taxi from the airport?

Accepted Answer

We have a taxi service to the airport only. From the airport you can take a regular taxi.

Question 31

Can I buy a SIM card from you?

Accepted Answer

Yes, it costs 140 NIS for 250 GB of Internet, 3000 phone calls and SMS, and 40 NIS goes for international calls. Browsing social networking sites such as WhatsApp, Facebook, Waze, etc. is unlimited.

Question 32

Can I buy/refill Rav Kav from you?

Accepted Answer

Yes, the Rav Kav card costs 15 NIS (cash only), then it can be charged (with credit card) for a single trip, daily pass, or loaded value.

Question 33

Do you serve drinks at the bar?

Accepted Answer

No, we don't have a bar.

Question 34

Is it allowed to bring/order food to the hotel?

Accepted Answer

Yes, but in reasonable limits. There is no refrigerator to store food.

Question 35

Is it possible to reserve a pod with credit card and pay in cash at the hotel?

Accepted Answer

Yes, there is such an option. Note that payment in cash is possible only during the operating hours of the reception: During this period of the war, reception hours were shortened: Sunday to Wednesday between 9:00 am and 15:00 pm and between 19:00 pm and 22:00 pm, Thursday and Friday between 10:00 am and 2:00 am.

Question 36

Is it possible to pay in cash at the hotel?

Accepted Answer

Yes, you can pay in cash (shekels, US dollars or euros), but to make a reservation you must enter/provide credit card details (just for security). It is not possible to book without a credit card!

Frequently Asked Questions